1. Introduction
At Sex Doll Queen, we are committed to providing fast, reliable, and discreet shipping services. We understand how important it is for you to receive your sex dolls securely and in perfect condition. That’s why we have partnered with the most trusted shipping carriers and carefully package every item to ensure a smooth and hassle-free delivery experience.
This page provides all the essential details regarding our shipping policies, estimated delivery times, and tracking process. If you have any questions, our dedicated customer support team is always available to assist you.
2. Shipping Policies
- Free Shipping: All sex dolls and torsos come with free standard shipping.
- Estimated Shipping Time: Most dolls arrive within 7 days after shipment.
- Heavyweight Dolls: Sex dolls weighing over 68 kg (150 lbs) are not eligible for standard shipping. Instead, we offer free ocean freight, which may extend the delivery time.
- Ready-to-Ship Dolls: Orders for in-stock dolls are shipped within one business day after payment is received.
- Customized Sex Dolls: Orders for custom dolls will be shipped after factory photos are confirmed. If we do not receive a response within one week of sending the confirmation email, we will proceed with shipping automatically.
3. Order Processing Time
The overall delivery time depends on the type of doll you choose:
- Ready-to-Ship Orders: Typically delivered within 7 days.
- Customized Orders: Delivered within 3–6 weeks, depending on production time.
For more details on order processing, please visit [our order processing page] (if applicable).
4. Packaging & Discreet Shipping
We respect your privacy and ensure 100% discreet packaging.
- Plain Packaging: All orders are shipped in unmarked, plain boxes with no labels or indications of the contents.
- No Branding: There will be no logos, product names, or identifying marks on the exterior packaging.
Your privacy is our priority, and our discreet shipping process ensures your order arrives without drawing any unwanted attention.
5. Tracking Your Order
We work with reliable shipping carriers, including FedEx, UPS, Canada Post, and DHL, depending on the destination.
- Once your order is shipped, we will send you a tracking number via email so you can monitor your package’s journey.
- If you do not receive your tracking number within the estimated processing time, please check your spam folder or contact us for assistance.
You can track your order using the following links:
- FedEx – Track Your Package
- UPS – Track Your Package
- Canada Post – Track Your Package
- DHL – Track Your Package
6. Shipping Delays
While we strive to ensure timely delivery, certain factors may cause unexpected shipping delays, including:
- Severe Weather Conditions (storms, heavy snowfall, floods, etc.)
- Customs Inspections (for international shipments)
- Peak Holiday Seasons (increased shipping demand during major holidays)
- Supply Chain Disruptions (global events affecting transportation)
- Incorrect or Incomplete Addresses (please double-check your address before placing an order)
If a delay occurs, we will do our best to keep you informed and provide updates on your shipment status.
7. Damaged or Lost Packages
To ensure customer protection, we provide shipping insurance for every order at no additional cost.
- For Damaged Packages: Please take a video or clear photos of the package and its contents upon opening. Damage claims must be filed within 24 hours of delivery.
- For Lost Packages: If your tracking number shows "delivered," but you have not received your package, please contact the carrier (FedEx, UPS, etc.) immediately and file a claim. You can also reach out to us for assistance.
Important: Insurance claims are only accepted within 24 hours of delivery, so please inspect your package promptly.
8. Customer Support
If you have any questions or need further assistance regarding your shipment, feel free to contact us: contact@sexdollqueen.com
Our team is always here to help ensure a smooth and hassle-free shopping experience for you!
